Shipping & Returns Policy
All items ordered will be shipped within one business day from Oakland, CA. We ask that you allow 2 to 5 business days for arrival of your item. All orders are shipped via USPS Standard Post from the West Coast for FREE with shipping tracking. Additional options for shipping are 2nd Day, and Overnight (see below for costs). We ship all items in quality corrugated boxes, or protected in flap lock plastic apparel bag (for shirts). We ask that you enter the correct shipping address and that you supply a contact email address in case of shipping disruptions. We are not responsible for any and all claims with the shipping carrier regarding damaged and/or lost packages. At this time we do not allow for merchandise pickup.
USPS Standard Post — FREE
2nd Day — $21 flat rate
Overnight – $34 flat rate
It is our primary goal that you are completely happy with your purchase. We take pride in our product and customer service. If for any reason you are not satisfied with your purchase, we are happy to exchange your item or accept a return and refund. We do require that the product(s) are undamaged, clean, in sale-able condition, smoke-free, and returned within 14 business days. Return shipping costs are the responsibility of the customer.
A full credit (less shipping) will be applied to the credit card used for the purchase. The credit will be applied within 5 business days of the item(s) being returned in the condition noted above (less shipping) and should included the printed receipt that was sent when we delivered the item.
Merchandise returns should be addressed to:
SKY | OAK CO.
PO Box 1651
Oakland, CA 94604
Please contact us at firstname.lastname@example.org for any further questions or concerns. You may also contact us by phone at: 510.473.3990